As a company we are never happy to sit still and are always trying to improve our service, marketing and reputation. We send “Customer Care Questionnaires” to both sellers and buyers upon legal exchange of contracts. To date 85% of these have been retuned to us and the average score we have achieved out of 10 is 8.9, all of the returned questionnaires have stated that they would be happy to use us again and are confident to recommend our services to their friends, family and neighbours.
Listed below are some of the comments that people have included on their questionnaires:
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| Alex and Sandra most helpful at all times. Many thanks for getting us a buyer to enable me to relocate in difficult market conditions. |
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| Found Sandra very helpful, great with communication and kept us very informed. |
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| Alex was helpful-Sandra very tenacious and proactive. |
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We mainly dealt with Sandra who was always diligent, helpful and in the case of this house - very determind.
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| Many thanks for your support and amazing hard work. |
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| De Havilland Close, Hatfield |
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| Sandra was great-always available and very helpful. Thanks very much for a very smooth sale. |
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| Can't thank you enough Michael and Alex for the superb service. You were totally professional instilling complete confidence that the right buyer would be found, paying the price wanted and all within three months. Highly recommended. |
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| De Havilland Close, Hatfield |
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| You are all great! |
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| Jasmine Gardens, Hatfield |
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I want to thank you most sincerely for the huge effort I know you made in order to sell the property on my behalf. You listened to all my many anxious phone calls with great patience and always returned my calls when I rang to know whether anyone was viewing the property. You made heroic efforts to sell my flat and now it seems that we are coming to the end of that process and I am very grateful to you.
I just want to say a big 'Thank You' Sandra and to wish you and your
colleagues at Raine all the very best for the future. |
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| Excellent feedback on status of sale from Sandra. Keep up the good work. |
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| St Albans Road East, Hatfield |
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| Sandra-Professional, Friendly & Knowledgable. Never having used the services of an estate agent before, delighted to find that the "Press Image" was incorrect. |
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| Sandra-Professional and organised. |
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| Sandra was excellent throughout, a star. |
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| Chelwood Avenue, Hatfield |
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| Sandra was very helpful and efficient. Michael's advice was spot on. Thank you for your help. |
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