As a company we are never happy to sit still and are always trying to improve our service, marketing and reputation. We send “Customer Care Questionnaires” to both sellers and buyers upon legal exchange of contracts. To date 85% of these have been retuned to us and the average score we have achieved out of 10 is 8.9, all of the returned questionnaires have stated that they would be happy to use us again and are confident to recommend our services to their friends, family and neighbours.
Listed below are some of the comments that people have included on their questionnaires:
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| Diligence and tenacity - Thanks to Sandra and Ricky. |
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Sandra has been excellent in her up-to-date contact and support when I was emotional!
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The Sales Team kept us fully informed and their advice was clear and to the point.
We were very pleased at how smooth the process all went. You would be our first choice were we to need the services of an Estate Agent again. |
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| Heathcote Avenue, Hatfield |
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| Very pleased with everybody's help. |
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Sandra and Rick were superb.
Excellent and professional service. |
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| I found Ricky and Sandra polite, obliging and helpful at all times. |
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| Both Ricky and Sandra were very helpful and informative. |
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| Birchwood Avenue, Hatfield |
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| Michael and Sandra gave excellent service; they showed a caring attitude. |
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| We have recommended you to 5 people and I believe that your have sold their properties as well. |
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| Sandra was always helpful, polite and charming as was Michael who made the initial contact. |
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| I found Michael very helpful. You sold the property at a good price when others were valued much lower. |
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| Thank you for your efficiency and prompt dealing with the transaction. |
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| Fantastic! The Sales Team were very professional and helpful throughout - 'Thank you' |
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