As a company we are never happy to sit still and are always trying to improve our service, marketing and reputation. We send “Customer Care Questionnaires” to both sellers and buyers upon legal exchange of contracts. To date 85% of these have been retuned to us and the average score we have achieved out of 10 is 8.9, all of the returned questionnaires have stated that they would be happy to use us again and are confident to recommend our services to their friends, family and neighbours.
Listed below are some of the comments that people have included on their questionnaires:
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| We appreciated youir help in pushing through to exchange of contract by the agreed date, in spite of the purchasers solicitor. |
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| Sandra-Excellent!! Always keen to offer advice and contact us to ensure we are happy etc, NO COMPLAINTS, keep up the good work! THANK YOU! |
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| Ricky and Sandra were extremely helpful throughout the purchase process. Mark, the mortgage adviser, was very professional on giving advice on insurances. |
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| Ricky was very professional. |
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| Campion Road, Hatfield Garden Village |
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| Sandra and Ricky were extremely helpful. Sandra went far beyond what was required, it really helped us with our first time buy. Thank you so much. We delt with a couple of other estate agents and Raine and Co are by far the most professional/friendly company by far. |
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| St Francis Close, Potters Bar |
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| Jackie was always 'on the ball' Thank you. |
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| Hatfield Road, Potters Bar |
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| We thought that Terri who introduced our purchaser and Jackie at the office were particularly helpful |
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| Chester Close, Little Heath |
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| Jackie was always responsive, we were in Spain some of the time but she dealt promptly over the email |
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| Hollies House, High Street |
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| Jackie was always very helpful |
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| Jackie & Tim very friendly and a very calming influence. All very efficient |
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| I found Ricky and Sandra polite, obliging and helpful at all times. |
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Ricky- very helpful
Michael-Very helpful and informative. |
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| The sales team were always helpful and I felt they went out of their way to help my sale proceed. |
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| I am very happy with your service, Well done!!! Thankyou. |
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| Michael, Ricky, Sandra-all very professional. |
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