As a company we are never happy to sit still and are always trying to improve our service, marketing and reputation. We send “Customer Care Questionnaires” to both sellers and buyers upon legal exchange of contracts. To date 85% of these have been retuned to us and the average score we have achieved out of 10 is 8.9, all of the returned questionnaires have stated that they would be happy to use us again and are confident to recommend our services to their friends, family and neighbours.
Listed below are some of the comments that people have included on their questionnaires:
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| Both Ricky and Sandra were very helpful and informative. |
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| Birchwood Avenue, Hatfield |
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| Michael and Sandra gave excellent service; they showed a caring attitude. |
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| We have recommended you to 5 people and I believe that your have sold their properties as well. |
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| Sandra was always helpful, polite and charming as was Michael who made the initial contact. |
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| I found Michael very helpful. You sold the property at a good price when others were valued much lower. |
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| Thank you for your efficiency and prompt dealing with the transaction. |
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| Fantastic! The Sales Team were very professional and helpful throughout - 'Thank you' |
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| Everyone I spoke to was polite and helpful. |
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| Stonecross Road, Hatfield |
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| The Sales Team were helpful and kept us updated regularly. |
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I spoke mainly to Michael who was very helpful with any queries and kept me updated with information.
As far as I am concerned, everything was very good.
I had two viewings and both made an offer, the second one was accepted. |
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| We found the Sales Team to be very professional. |
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The Sales Team were helpful and professional at all times.
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| Good service from the Sales Team. |
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