As a company we are never happy to sit still and are always trying to improve our service, marketing and reputation. We send “Customer Care Questionnaires” to both sellers and buyers upon legal exchange of contracts. To date 85% of these have been retuned to us and the average score we have achieved out of 10 is 8.9, all of the returned questionnaires have stated that they would be happy to use us again and are confident to recommend our services to their friends, family and neighbours.
Listed below are some of the comments that people have included on their questionnaires:
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| The Sales Team has excellent customer service skills, extremely professional and their advice was excellent. |
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The Sales Team kept us well informed at all stages of the sale, they were extremely helpful.
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All staff were always happy to help and very friendly. I felt extremely comfortable and looked after.
I felt a valued customer and always treated as such. |
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| Walsingham Close, Hatfield |
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The Sales Team provided me with a good, efficient service and I was happy with the services we received.
I don't think anything needs to change - carry on with what works.
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| Bull Stag Green, Hatfield |
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Thanks to the Sales Team who were excellent.
Not a thing I can think of that could be improved.
Thanks for your patience during this difficult timefor us. |
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| A polite and helpful service from Michael and the Sales Team.Thank you for your assistance |
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First class service.
Couldn't have had better attention from the Sales Team. |
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| Found Sandra to be very helpful and easy to communicate with. |
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| Campion Road, Hatfield Garden Village |
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Sandra was lovely and helpful at all times, patient and professional.
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Ricky was friendly, responsive and practical - Thank you. Sandra was also friendly and keen to help.
Nice that Sandra could help if Ricky was unavailable when I called. |
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| The professional and caring manner of Sandra Cole during the sale of my house, somebody you should be proud of. |
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| Stonecross Road, Hatfield |
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Michael, Ricky and Sandra were all very professional, courteous and knowledgeable - A credit to the company.
Excellent service in difficult climate - Whilst we are moving from the area we still have contacts locally and will certainly recommend the company if they decide to sell. |
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I found Sandra very helpful at every stage of the sale, nothing was too much trouble for her. Very good.
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| We found the Sales Team to be most professional. |
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| Professionalism and Efficiency |
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We must congratulate you on your professionalism and efficiency, which has made us feel very safe and secure and reduced the stress usually associated with selling one's house.
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