What People Say

Our sales and lettings teams are trained and incentivised to offer you a service that is second to none. If at any point you are unhappy with our service or communication levels, no matter how trivial, please do not hesitate to contact us immediately on customerservices@raineandco.com. This is extremely important to us as if we are not aware of a problem we are unable to rectify it. Alternatively if you receive an exemplary service we would also like to know so that we can reward the person/s responsible. This email is only read by the Directors of Raine and Co and if you require can be kept anonymous.

As a company we are never happy to sit still and are always trying to improve our service, marketing and reputation. We send “Customer Care Questionnaires” to both sellers and buyers upon legal exchange of contracts. To date 85% of these have been returned to us and the average score we have achieved out of 10 is 8.9, all of the returned questionnaires have stated that they would be happy to use us again and are confident to recommend our services to their friends, family and neighbours.

Listed below are some of the comments that people have included on their questionnaires:

 
Jackie Bannister; fantastic help, never gave up on helping us, got to know us and what we wanted. Thank you!!Valley Road, Codicote
 
 
We are so pleased we decided to let you and your colleagues handle the sale of our home. We must congratulate you on your professionalism and efficiency, which made us feel very safe and secure and reduced the stress usually associated with selling one's house. We would like to thank you all once gain for your help, patience and kindness during this time.Batterdale, Old Hatfield
 
 
This letter is to THANK YOU for "everything"! The word "everything! However, does not describe or do justice, to the total customer satisfaction that you and your staff have provided us with, from the valuation of our property, right through to the sale. You have always made us feel that our best interests were also yours. Proof of this has been shown throughout our association, by the way of friendly, efficient and totally professional manner in which you have handled our requirements. We were constantly aware of the state of progress, this was achieved always with a personal call, which you followed up in writing the same day! I would recommend you, to all of my friends and family and indeed to those I do not know well, safe in the knowledge that you and your staff will always do your very best to ensure that all they ask of you is met and more. You are, for us, a "Flagship" amongst Estate Agents and if your competitors set your high standards, I'm sure all the jokes about Estate Agents would be a thing of the past! Walsingham Close, Hatfield
 
 
I have dealt with several colleagues of yours over the years since I placed this property under your care for lease initially and now finally for sale. I have had the most cordial of relationships with everyone in the company who have been exceptionally professional and helpful with both advice and resolution of practical issues such as the timely collection and forwarding of rent, inspection reports, attention to repairs and replacements, through vetting and selection of tenants etc. It must be emphasised that had not your staff been so magnanimous with their help I would not have been able to conduct this exercise from a distance as successfully as it had been done. The communications during the period of sale has also been a pleasant experience. I have absolutely no grounds for any complaint. It has been smooth and without complication.Manor Road, Hatfield
 
 
Alex Star was absolutely brilliant from the first contact. He also recommended solicitors who were very good.Haltside, Hatfield
 
 
Sandra, Jamie and Sharon were fantastic. Being and agent myself, Sandra's attention to detail, compassion and enthusiasm has made the journey on moving my elderly Father much easier and has also allowed me to grow and become a better agent. Thank you all very much xxxx.Mildmay, Stevenage
 
 
Magdalena was magnificent without her support and negotiation with all parties concerned I doubt whether our sale and purchase would have happened at all and definitely not so speedily, I cannot sing her praises enough. Alex and Sam were also proactive and supportive.The Pastures, Hatfield
 
 
Meadowcroft, Hatfield. Maria was straight forward and professional Student Lettings, Hatfield
 
 
The Sidings, Hatfield. Maria and Charlie-Very HelpfulStudent Lettings, Hatfield
 
 
Briarswood, Hatfield. Maria & Charlie were/isvery helpful.Student Lettings, Hatfield
 
 
Tomsfield, Hatfield. Maria responded quickly to all queries.Student Lettings, Hatfield
 
 
High Dells, Hatfield. Everyone I've spoken to has been very friendly and helpful.Student Lettings, Hatfield
 
 
Thank you for showing me around *** Valley Road, Codicote today and thank you so much for your professional approach and all the additional information you provided. As you know this has not been my experience with other agencies to date and it was a really pleasant experience to talk to an agent who was genuinely interested in the property, the owner's interests and the locality.Valley Road, Codicote
 
 
Nigel (Professional Lettings) was extremely professional and very helpful through the whole process. He definitely made my move from the U.S smoother.Walsingham Close, Hatfield
 
 
Magdelana 10/10. Alex Star 10/10.The Pastures, Hatfield
 
 
Interacted with Nigel, he was very dedicated towards work and professional.Aragon House, Hatfield
 
 
Jackie was amazing, really impressed with the communication!The Paddocks, Codicote
 
 
Nigel. Excellent Co-operation, professional approach.De Havilland Close, Hatfield
 
 
Nigel Cherry was amazing, friendly, helpful and well informed about everything.William Gray Court, Hatfield
 
 
Alex, Sam and Magdalena all 10/10.Marshmoor Crescent, Welham Green
 
 
Nigel Cherry was very helpful in our moving process. He went above and beyond to ensure the process of moving ran as smoothly as possible. He was also very knowledgable and was able to settle any queries we had. Very recomended.Tomsfield, Hatfield
 
 
I believe it was top notchStudent Lettings, Hatfield
 
 
Magdalena Lora was the agent I dealt with and her support and professionalism was outstanding throughout the sales process. Confidence was given knowing that she was handling affairs. I was very happy throughout the whole process with the service rendered by all the staff at Raine and Co.Longmead, Hatfield
 
 
Magdalena deserves a medal.Longmead, Hatfield
 
 
Sam, he is really positive, hardworking, dedicated team member. We felt reassured at all stages and well looked after by him. It's so important to have transparency and open lines of communication which he offered at all times! Magdalena WHAT A STAR. All the same to be said about her (as above). Michael-excellent, the most credible agent in Hatfield.Redhall Drive, Hatfield
 
 
Dear Sandra. I am writing to say thank you for all the help you have given me in selling the house and trying to find something to buy as well. If it was'nt for you helping me I think I would have given up. Everytime I needed help you were there, going above and beyond to help. I think you are a very special lady, you out the person first not the money. So thank you again from bothg of us.Julia Gate, Stevenage
 
 
Jackie was excellent, very efficient and very professional.High Street, Codicote
 
 
Nigel (Professional Lettings) overall worked really well for us. In particular his frequency & timing of communication was very good.Park Meadow, Hatfield
 
 
Nigel Cherry was absolutely fantastic throughout the whole lettings process. He kept us informed of progress constantly and was very professional and extremely efficient throughout. An asset to your organisation.Millwards, Hatfield
 
 
Sandra was extremely professional and helpful throughout the whole process. Thank you so much!Collenswood Road, Stevenage
 
 
Sandra was excellent! Most professional and helpful person in the business. Thank you for all your help!Mindhead Way, Stevenage
 
 
I Can't thank Jackie enough for her help in selling our property. Her communication with us during the entirety of the sale has been excellent. She has been friendly and supportive and thoroughly professional throughout. The value for money has been excellent and I would not hesitate to recommend her and the Codicote team to friends.New Town, Codicote
 
 
Alex and Michael-very professional and helpful. My biggest thanks go to Magdalena- she was so supportive, friendly, took time to listen to concerns, always knew the exact progress of the sale. She is worth her weight in Gold!!! Just to give her a ring and get reassurance was priceless!!Endymion Mews, Hatfield
 
 
BOTH ALEX AND HARRY WERE EXCELLENT.College Lane, Hatfield
 
 
Alex and Sophie are to be commended for their customer service skills. Both are very informative, helpful and friendly and made the process of buying as stress free as possible. A big thanks to Alex and Sophie.Clarkes Road, Hatfield
 
 
Harry was so helpful and professional. He listened and helped us very much. Please thank him once again.Homestead Road, Hatfield
 
 
It is only right that I give you feedback. Certainly the internet does no one any favours. The unhelpful rant of an ****** can undo years of hard work. So, for anybody thinking about using yourselves I would say: 1) Be clear what you want and why you are contacting them (Raine and Co). 2) Ask lots of questions and LISTEN to what they say as they know their business. I met a couple of other agents who each talked AT me. You and I had a discussion based on my situation. As a result, you were the obvious choice and gave me the confidence to proceed. 3) If you decide to go with them, then act on their advice. They know the market and will be straight with you. 4) Be patient. Houses aren't sold overnight and it can be both stressul and time consuming. 5) Above all, learn to trust them. They will meet their promises and commitments. Your team informed me at every stage as to what was happening. Having had a stressful two years of commuting over 500 miles looking after my mum, I wanted the simplest and least complicated sale that was going. You and your team made that possible, for that I thank you. Homestead Road, Hatfield
 
 
My Favorite Estate Agent!Robins Way, Hatfield
 
 
Alex in sales who has been a star! Thank you Alex for all your help.Talbot Road, Hatfield
 
 
Sandra and Sam have been fabulous and have delivered everything they promised without fail.Stevenage
 
 
Sandra, Sam and the rest of the team have been so supportive, kind and helpful. I really appreciated Sandra's professionalism. I can't thank you all enough. Sam has provided updates and all questions and queries have been dealt with. Please get an office in Waltham Abbey! Thank you so much.Stevenage
 
 
Sandra guided us from start to finish.Stevenage
 
 
Alex is a credit to Raine and Co. Having Dealt with pretty much every agent in Hatfield over the last 20 years, Alex has been professional. I have had dealings with "other" poor agents with purchases in the past. This is by far the best experience to date.Aldykes, Hatfield
 
 
Truely you have gone above and beyond what I could have expected and I am very grateful.Chantry Lane, Hatfield
 
 
Jackie, Branch Manager was superb, very cheerful and positive in a difficult time for me.Pond Court, Codicote
 
 
Jackie helped far more than expected. Already an excellent service. I have sold and bought houses within the last 6 months, both with Raine and Co. Service Excellent.High Street, Codicote
 
 
Jackie Bannister was brilliant and kept us informed at every stage of the sale. Jackie was pivotal in liasing between solicitors and estate agents to progress the sale and we thoroughly recommend her services.Oaklea Close, Oaklands, Welwyn
 
 
Luke was very complimentary about you and your performance throughout and I agreed, of course. It was not the easiest conveyance and you were so good natured throughout. Thank you Jackie.The Paddocks, Codicote
 
 
Jackie Bannister: Very efficient and easy to deal with.High Street, Codicote
 
 
We recently sold our property in St Albans with the Assistance of Mike, who was instantly attentive to our needs and represented us with commitment and professionalism throughout the process. He went the extra mile and managed to find us a buyer very quickly. We were impressed with his attention to detail and friendly manner. We are very happy with the service and would thoroughly recommend Raine and Co and especially Mike. Thank you.St Albans
 
 
Mike is a good professional to work with. Did everything as agreed, when it was agreed and was very prompt. Always answers calls and returns calls if unavailable at the moment. Thanks Mike. St Albans
 
 
Would like to take this opportunity to thank everyone on the Sales Team for a great job, a credit to Raine and Co but a special mention for the Lettings Team who have been superb over the years for me, an excellent service. Best wishes to all.Hedges Close, Hatfield
 
 
Alex-We felt able to speak freely and found him very friendly. Harry handled all quieries and smartly dressed, very good in the last days leading up to the sale. Alex and Harry both a credit to your company. Very satisfied with the overall experince, commission good value.Stonecross Road, Hatfield
 
 
Alex was very professional and helpful. A real asset to your company.Campion Road, Hatfield
 
 
We have to say that in our experience it has been very straight forward and that is down to all the staff at Raine & Co especially Sandra who have kept us informed every step of the way. We would certainly recommend Raine & Co to anyone wanting to sell their home as they give a first class service. Stevenage
 
 
We found Mike at Raine and Co to be helpful and knowledgeable and would be happy to recommend him. Our move was quick, easy and pleasant. St Albans
 
 
Sandra, without you and your dedication to persist where other agents had let us down this would never have happened. Your professionalism, together with keen dedication to your role is second to none. As a team, at Raine and Co you all work fantastically together. You kept us informed every step of the way and the final week fighting to get an exchange date before going on holiday and to get school application forms in finally happened, but only due to Sandra's persistence in chasing solicitors and other agents up and down the chain. Thank you, all of you! You are the shining stars of the estate agent world and shine out among them all! Lingfield, Stevenage
 
 
Just wanted to say thanks for the work Raine and Co did for us when we were buying our new house in Carnaby Rd. We really appreciated the support we received in both viewings, then negotiating with the vendors around the price and special requests. We also appreciated your help with access to the property for subsequent visits to enable us to start to buy and order things so that we were able to get the house organised for moving in. We found Raine and Co to be incredibly helpful and accommodating which really meant that our moving in was more comfortable than it would have been. We appreciated your help in resolving problems and the work you did when dealing with solicitors and the parties involved in the chain. We had the impression and believed that Raine and Co and you in particular were working hard for us to resolve the issues that came up along the way. We would and have already highly recommended your services to others as estate agents who provide a genuine quality service and who will manage the sale or purchase of a property in a very positive and professional way. Kind regards Jane and Clare Carnaby Road, Broxbourne
 
 
We found Raine & Co - in particular Roberto, Steph and yourself - to be very pleasant and efficient to deal with; we would absolutely not hesitate to recommend you to others as we had such a positive experience. You achieved the price that we were looking for and helped push the sale forward when our seller and the bottom of the chain were being difficult. Best regards, Debbie Green Close, Cheshunt
 
 
Raine and co as a company are the most pleasurable company I have ever had the pleasure speaking to. Not only are they very efficient and friendly but kept me and my boyfriend up to date with what was going on. We were never made to feel like a nuisance! Steph in particular was amazing and u hope she gets the recognition to all of the comments above, the team as a whole though were really helpful so credit to them all you should he proud. Many thanks Tikara and Adam Yukon Road, Turnford
 
 
I have had two dealings with Raine & Co, the first being when I purchased 3 Meux Close EN7 (completing in Dec 2014) and the sale of 8b Hawthorne Avenue EN7 (completed June 2015). I received excellent service on both of these occasions, particularly from Lynn and from Steph both at the Cheshunt office of Raine & Co. All staff at the Cheshunt office I suspect had a hand in both processes, and I can only say how grateful I am for services that I received from all that were involved. However most of my dealings were with Lynn and then Steph, and I found them to be particularly helpful, efficient and extremely pleasant to deal with. Especially as buying and selling property is stressful enough as it is. I would be more than happy to recommend Raine & Co to anyone I know, judging from the service that I received during my buying/selling process. Regards Ben Beattie Hawthorne Ave, Cheshunt
 
 
Alex was outstanding. Whole team good. Both Fliss and I would like to say a huge "thank you" to the Raine and Co team, who worked so hard to make our sale a success.Fillingham Way, Hatfield
 
 
All the team at Raine and Co were very polite, respectful and professional in all our dealings with them. Sandra was like a dog with a bone and put other people's agents to shame. Thanks once again to all at Raine and Co but especially Sandra. Her no nonsense approach and hard work ethic made our Cornish dreams come true. Thanks Sandra! Foxfield, Stevenage
 
 
Thank you so much for all your help. The service was fantastic! Verity Way, Stevenage
 
 
Sandra and her team helped me all the way. I doubt whether you would find anyone to match up to their standard. Great company, great people. Danny and Sam were lovely, I can't thank Sandra , Danny, and Sam enough. I never met Rosie but I expect she is just as lovely. I wouldn't recommend any one but Raine and Co.Verity Way, Stevenage
 
 
Sandra and everyone I dealt with were friendly, approachable and extremely professional throughout. Thank you for everything! Trumper Road, Stevenage
 
 
You wouldn't find anyone to get things going as fast as Sandra. They all work so well together and have been so kind in my circumstances with my husband being so ill. So a big thank you to Sandra, Danny, Sam and Rosie. Trumper Road, Stevenage
 
 
I would like to pass my compliments to one of your employee's Bradley from the Letting Department. He has provided me with exceptional service and exceeded my expectations with his prompt and efficient service. I put my property up for rent and he found a tenant the next day...He has always been positive and values his customers.. I would always want to work with Bradley and must say he is a valuable asset to your organistation.Gloucester Court, Hatfield
 
 
Jackie Alexander was unfailingly efficient, courteous and professional in her conduct of my recent sale and above all, she was very informative and never failed to communicate with me.Brookmans Park
 
 
I just wanted to say thank you to Theo for all of his help! He was very helpful and gracious throughout the sale. Many thanks Raine and Co and kind regards. Potters Bar
 
 
Sandra is a force to be reckoned with, proactive and someone I would always want on my side of the table Whernside Drive, Stevenage
 
 
Sandra and Rosie give excellent service and aftercare Flinders Close, Stevenage
 
 
Sandra, Rosie and Danny were all a pleasure to deal with Warwick Road, Stevenage
 
 
I had a really good experience with Raine and Co. Even developed a friendship Benbroke Place, Stevenage
 
 
Very happy with the service I received from Raine & Co, I was kept updated by Lynn throughout the purchase of the property, and with Roberto dealing with the letting side, it turned out to be surprisingly hassle free. Thank You. Kingsmead, Cheshunt
 
 
Well, what can I say?! Both yourself and lynn have been extremely helpful and informative all the way through. From the initial application process to the moving in, to the blips with our water etc I hope we can maintain this relationship throughout our time at Gews Corner! Thanks for everything Gews Corner, Cheshunt
 
 
Alex was perfect - patient, friendly, cheerful and positive.Wellfield Road, Hatfield
 
 
I am extremely happy with the way yourself and your colleague Roberto have dealt with myself in finding a home, I thought you were both very professional and helpful with everything I wanted to know. I have highly recommended Raine & Co to everyone that I know who is looking or will be looking in future for a property to buy sell or rent. Thank you very much for everything. Cuffley Hill, Cuffley
 
 
The service that we received was second to none. Lynn. and Roberto were excellent. The team performed well and guided us through the whole process of the rental market. Raine and Co a big thank you. Turners Hill, Cheshunt
 
 
We feel that Raine & Co offered a good service especially in comparison with other agents. We had our house on with 4 agents at one point and found that Raine & Co were the ones who always telephoned us, gave feedback, updated and when the house was not selling came and offered us advice. Roberto spent time suggesting things we could do and was always available to help. We were glad that Raine & Co sold the house for us and we felt that you had put in the work whereas other agents just sat back. Roberto also helped with our purchase by making phone calls on our behalf. We think if you always let your clients know what is happening and make them feel like you are working for them and doing your best to sell their property that goes a long way. Berners Way, Broxbourne
 
 
I would like to thank everyone at Raine & co for all their help especially Roberto, he made the selling of my flat seem easy and stress free. I would highly recommend Raine & Co to all my friends and family the service you all provided was excellent 10 out of 10 , I will be using Raine & Co again next year to sell my house.Hamburgh Court, Cheshunt.
 
 
Sandra was fantastic- a real personal service. Fantastic help from Sandra, she know exactly what we were looking for and was in constant contact.Heathcote Avenue, Hatfield
 
 
Excellent feedback on status of sale from Sandra Cole. Keep up the good work.Cavan Court, Hatfield
 
 
Thanks to Michael for his sensitivity on our first meeting, a very difficult time for myself and my siblings. Thanks to Alex for all his hard work and friendly attitude.Walsingham Close, Hatfield
 
 
My wife has recommended you to 5 people and I believe that you have sold their properties as well.Orchid Close, Hatfield
 
 
Michael and Sandra gave excellent service their attitude showed a caring attitude.Birchwood Avenue, Hatfield
 
 
Sandra was very professional, I wish I had come to Raine and Co earlier as I had wasted a lot of time having first gone to ***** and **** but was badly let down by both. Walsingham Close, Hatfield
 
 
Sandra has been excellent in her up to date contact and support when I was emotional.Thrush Avenue, Hatfield
 
 
I found Sandra very helpful at every stage of the sale. Nothing was too much trouble.Aldykes, Hatfield
 
 
Alex & Sandra, friendly helpful. Michael truthful and not aggresive in selling.Knolles Crescent, Welham Green
 
 
Sandra-very helpful and understanding. Quick to get things done, very prfessional. Alex professional and very efficient and helpful.Campion Road, Hatfield
 
 
Alex and Sandra both very helpful and polite from the beginning to the end of business a pleasure to deal with.Cooks Way, Hatfield
 
 
Alex was always helpful and answered any questions promptly, always returned calls when he said he would. Alex is an asset to your company.Talbot Road, Hatfield
 
 
Alex Star was very helpful at all times and also has such a cheerful personality. It feels as though he wants to do everything he can to help. The other staff in the office were also always helpful especially Sandra tried to answer any questions when Alex was not there.Woodpecker Close, Hatfield
 
 
Sandra-She's a star-helpful, friendly and knowledgeable from the start. She has totally exceeded in all areas and will always go the extra mile. Birchwood Avenue, Hatfield
 
 
We have been very happy with Raine and Co and would use them again. Sandra has become a friend and has always gone the extra mile. We will always be grateful to her for all her help and kindness.Bishops Close, Hatfield
 
 
I want to thank you most sincerely for the huge effort I know you made in order to sell the property on my behalf. You listened to all my many anxious phone calls with great patience and always returned my calls when I rang to know whether anyone was viewing the property. You made heroic efforts to sell my flat and now it seems that we are coming to the end of that process and I am very grateful to you. I just want to say a big 'Thank You' Sandra and to wish you and your colleagues at Raine all the very best for the future. Jasmine Gardens, Hatfield
 
 
Can't thank you enough Michael and Alex for the superb service. You were totally professional instilling complete confidence that the right buyer would be found, paying the price wanted and all within three months. Highly recommended.Aldykes, Hatfield
 
 
Dear Mr Raine I am writing to express my appreciation of the performance of the staff at your Potters Bar office. Jackie Alexander in particular was unfailingly efficient, courteous and professional in her conduct of the recent sale by my brother and me of ***Moffats Lane, Brookmans Park. Above all, perhaps, she was very informative and never failed to communicate with me when there was something new to report or discuss.Moffats Lane, Brookmans Park
 
 
Team at Hatfield office are a really nice group and dealt with queries quickly and openly. I really appreciated Sandra's friendly manner and straight forward approach.Park Meadow, Old Hatfield
 
 
Sandra-Professional, Friendly & Knowledgable. Never having used the services of an estate agent before, delighted to find that the "Press Image" was incorrect.St Albans Road East, Hatfield
 
 
Sandra and the sales team were extremely helpful. Sandra went far beyond what was required, it really helped us with our first time buy. Thank you so much. We delt with a couple of other estate agents and Raine and Co are by far the most professional/friendly company by far. Campion Road, Hatfield Garden Village
 
 
Sandra was very helpful, informative and kept us up to date. Lovely to have an Estate Agent that returns call. All excellent keep up the good work.Orchard Mead, Hatfield
 
 
Everyone polite and helpful. Sandra brilliant. Thank you we would not have got the property without her.Campion Road, Hatfield
 
 
What can I say-AWESOME!Campion Road, Hatfield
 
 
I can only say that I received a first class service from both Roberto and yourself. I look forward to working with you both in the future. Cuffley Hill, Cuffley
 
 
Just wanted to send an email to say how happy we were with the service we received from Bradley. He dealt with a letting for us and went above and beyond what is expected of a letting agent, even coming into work on his day off to ensure the handover went smoothly. We can't thank him enough for all the help and advice he gave us.Heathcote Avenue, Hatfield
 
 
I just wanted to send a quick testimonial for Bradley Morgan who not only rented out my property in record time, but also did a great job arranging everything with the tenants and going the extra mile to make sure the whole process ran smoothly.Heathcote Avenue, Hatfield
 

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